Sorry but I gave instructions to unsubscribe on the same day I subscribed as a paying member by mistake, so I don't understand why this page still lists me as subscribed. Indeed, I see that the Substack "help" page states I can cancel but not be reimbursed but they will not unsubscribe for an entire year, which seems like an illegitimate business procedure. Could you please rectify this? Thank you.
Sorry but I gave instructions to unsubscribe on the same day I subscribed as a paying member by mistake, so I don't understand why this page still lists me as subscribed. Indeed, I see that the Substack "help" page states I can cancel but not be reimbursed but they will not unsubscribe for an entire year, which seems like an illegitimate business procedure. Could you please rectify this? Thank you.
I didn't get any notification that you wanted to unsubscribe; I'm not sure where you sent instructions to.
I've issued a full refund.
Thank you so much.